Alcon Vision, LLC. Company Fort Worth, TX, USA
The Global Project Leader is responsible for developing and growing Alcon DHS (Digital Health Solutions) globally. Setting regional DHS requirements, developing regional procedures, and customizing SOW (Statement of Work) per customer. Managing a team of Project Managers as the primary owner of the DHS Installation customer journey checklist, and related technical surveys. This role is a liaison between key installation players from customers, Alcon associates, and Alcon's partners. Each DHS installation must provide the customer an outstanding customer experience. Essential Responsibilities: Set vision and goals for team each year Develop global DHS - Operational Readiness Design and customer flow Create GAP plan to address issues identified during site survey Report to R&D and DHS partners on most common gaps and issues pre, during, and post DHS installation Identify, evaluate and support opportunities to improve a variety of systems and initiatives critical to DHS...
Oct 26, 2020